Contact Centre Agents X3

The Peoples Own Savings Bank (POSB), formerly the Post Office Savings Bank, is hiring three Contact Centre Agents to manage customer queries and complaints. You will either be based in Harare or Mutare.

Reporting to the Marketing & Public Relations Executive, the incumbent will be responsible for managing contact centre platforms, handling client enquiries, and providing customers with product information.

Duties and Responsibilities




  • Website management, including page creation and editing.

  • Addressing client inquiries via phone, email, and social media.

  • Managing content on social networking sites.

  • Dispatching mass emails and SMS.

  • Assisting customers with digital platforms configuration, set-up, and sign-in issues.

  • Disseminating product and service information to customers.

  • Identifying, escalating priority issues and reporting to the high-level management.

  • Recording details of comments, inquiries, complaints and actions taken.

  • Restricting customer accounts for suspicious enquiries.

  • Establishing the procedures and steps to be followed when using the digital platforms.

  • Updating the products and services manual in line with business conditions reviews.


Qualifications and Experience




  • Degree in Information Technology/Finance/Banking/Marketing or related field.

  • 1 year experience in banking environment or customer support role.

  • Strong listening and verbal communication skills.

  • Strong customer focus & professional.

  • Tech savvy and innovative problem-solving skills.


How to Apply


Interested candidates should email their applications accompanied with a detailed CV, proof of qualifications and experience

Apply for the Job here: https://www.workinzimbabwe.com/jobs/contact-centre-agents-x3/

Comments

Post a Comment

Popular posts from this blog

Field Officers

Our client is a leading player in the tobacco industry in Zimbabwe that is committed to providing high-quality products and services to its customers. We are seeking qualified and experienced Field Officers to join our client's team and ensure the day-to-day implementation of agricultural project activities. The organization values teamwork, innovation, and customer service and fosters a work environment that supports personal and professional growth. The Field Officer will be responsible for ensuring the successful implementation of agricultural project activities in the field. The successful candidate will follow up on beneficiaries and the progress of the activities and prepare weekly progress reports on field activities. The ideal candidate will have a certificate in agriculture or tobacco production, one year of working experience in tobacco production or any contract farming experience, possess a PDL or any motor vehicle driver's license and be able to ride a motorbike. D
Read more

Purchasing Clerk (Contract)

Harare International School (HIS) is a leading Zibabwe-based school that offers a world-class education to students from diverse backgrounds. We are committed to providing a safe and nurturing environment that fosters academic excellence, personal growth, and global citizenship. We are currently seeking a Purchasing Clerk to join our team on a contract basis. The Purchasing Clerk will be responsible for ensuring that all goods and services procured by HIS are of high quality and comply with the school's policies and procedures. The successful candidate will work closely with various departments within the school to ensure that their procurement needs are met in a timely and efficient manner. Duties and Responsibilities: Inspect prospective supplier documentation to ensure compliance with HIS procedures Participate in the creation or update of an approved suppliers list by checking references, price lists, and quality of goods Obtain approved internal requisitions for goods
Read more

Barista Extraordinaire

Plato Coffee, is a renowned coffee establishment located in Middelburg, Mpumalanga, South Africa. With a commitment to delivering exceptional coffee experiences, we take pride in our skilled baristas, quality brews, and captivating ambiance. Plato Coffee is looking for a Barista Extraordinaire to join the company's dynamic team in Middelburg, Mpumalanga, South Africa. As a coffee champion, you will showcase your expertise in crafting the perfect cup of joe while enchanting customers with your vibrant energy. This full-time position offers an opportunity to immerse yourself in the world of coffee and indulge in the joys of serving caffeine enthusiasts. A competitive salary and a supportive work environment await the chosen candidate. Duties and Responsibilities: Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, following established recipes and quality standards. Welcome and engage customers in a friendly and professi
Read more