Service Advisor

BR Toyota is a leading automotive dealership in the area, offering a wide range of new and used vehicles as well as expert maintenance and repair services.

Our team is dedicated to providing exceptional customer service and ensuring the satisfaction of every customer who walks through our doors.

We are seeking an experienced Service Advisor to join our team. The ideal candidate will have a strong understanding of automotive technology and the automotive industry, as well as excellent customer service, interpersonal, and communication skills.

As a Service Advisor, you will be responsible for providing expert advice and guidance to customers regarding vehicle maintenance and repair services.

Duties and Responsibilities:


  • Greet customers and listen to their concerns regarding their vehicles

  • Schedule appointments and manage the flow of work in the service department

  • To be the first point of contact between the Customer and the Service Department and to provide services to the Customer to ensure that their service experience exceeds their expectations.

  • Provide expert advice and guidance to customers regarding vehicle maintenance and repair services

  • Prepare and present accurate estimates for services and repairs

  • Communicate with customers regarding the status of their vehicles and any additional work that may be required

  • Coordinate with the service team to ensure that work is completed on time and to customer satisfaction

  • Maintain accurate records and documentation regarding customer interactions and service history

  • Stay up-to-date with industry trends and developments in automotive technology and service best practices

  • Provide exceptional customer service and ensure the satisfaction of every customer


Qualifications and Experience:

  • Proven work experience as a Service Advisor or similar role

  • A strong understanding of automotive technology and the automotive industry

  • Proficiency with industry-specific software

  • Excellent customer service, interpersonal, and communication skills

  • A high level of attention to detail and accuracy

  • Ability to work independently and as part of a team



Apply for the Job here: https://www.workinzimbabwe.com/jobs/service-advisor-2/

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