Business Development Administrator

Veer Freight Private Limited is a leading logistics and transportation company that provides a range of services, including air, sea, and road freight, customs clearance, and warehousing. We are currently seeking a Business Development Administrator to join our team.

The Business Development Administrator will be responsible for supporting the business development function of the company, including generating sales leads, following up on sales inquiries, preparing sales reports, and providing administrative support to the business development team.

The ideal candidate will have experience in sales and marketing, be customer service oriented, and possess good communication skills.

Duties and Responsibilities:

Client Relationship Management/Marketing:


  • Conduct market research and segmentation.

  • Perform competitor analysis.

  • Classify customers and allocate them to Account Managers.

  • Retain corporate, loyal and profitable customers.

  • Schedule and visit corporate clients.

  • Attend to and resolve customer complaints.

  • Conduct customer satisfaction surveys.

  • Establish strategic networking relationships.


Financial Performance:

  • Manage critical costs such as bond paper, telephone, and fuel consumption.

  • Manage debtors.


Internal Quality Process:

  • Establish and maintain Service Level Agreements and service standards.

  • Comply with quality assurance.

  • Comply with legal, statutory, and licensing requirements.


People Management:

  • Identify performance gaps, training and development needs of subordinates.

  • Evaluate the performance of subordinates through job performance programs.

  • Ensure that appraisals are done and submitted on time.

  • Supervise and motivate staff.

  • Have an effective succession plan for business continuity.


Profitability and Cashflow Management:

  • Ensure that shipments are delivered on time.

  • Ensure that customer clearances are done on time to avoid demurrages.

  • Ensure that loading authorities and Duty Authorisations are given on time.

  • Participate in responding to bid tenders, i.e. pricing, terms, and conditions.

  • Provide sales leads to Business Development.


Freight Forwarding and Communication:

  • Liaise with clients regarding the nature of goods and shipment specifications.

  • Manage all duty and forwarding quotations to clients and ensure that quotations are responded to on time.

  • Receive feedback from clients regarding quotations given.

  • Give technical advice to clients.

  • Liaise with other branches and service providers regarding the movement of shipments.

  • Update clients on shipment movement.


Report Writing/Management Meetings:

  • Write reports for monthly, quarterly, and annually for Business Development Department.

  • Present reports in the manner required by the Managing Director.

  • Participate and contribute to Management Committee meetings.

  • Attend and participate in meetings called by the MD from time to time.


Data Capturing:

  • Ensure accurate data capture.


Digital Marketing and Content Management:

  • Ensure that content is posted weekly on all social media accounts and website.

  • Analyze and manage social media and website content.


Customs Clearing:

  • Manage customs tariffing and classification.

  • Liaise with Customs Clearing department for all customs clearing jobs.


Qualifications and Experience:

  • Degree in Supply Chain Management/Transport and Logistics Management, Diploma in Customs Legislation and Procedures, FIATA Diploma in Freight Forwarding.

  • Acceptable: Diploma in Forwarding and Diploma in Customs Legislation and Procedures.

  • Commercial, Industrial, or Professional experience: 5 years. Acceptable: 3 years.

  • 2 years' experience in Customs tariffing and Classification, Experience in Sales & Marketing, Sales Administration, Customer satisfaction survey, and Strategy.

  • Specific in-company experience required: 5 years. Acceptable: 3 years.



Apply for the Job here: https://www.workinzimbabwe.com/jobs/business-development-administrator/

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