Social Media Representative
Job Overview
We are looking for dynamic social media representatives to join our startup company, working at least 3 days a week including night shifts, you'll be in charge of communicating with our clients' customers via social media platforms, working with their marketing teams.
To ensure success as a social media representative, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding social media representative should be a goal-orientated individual with a solid understanding of the customer experience.
Responsibilities
Attending to all customer queries, concerns, and comments posted to clients' social media platforms.
Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
Working with the marketing team of our clients to develop comprehensive social media strategies.
Maintaining a working knowledge of different clients' company products/services to effectively communicate with customers.
Attending social media-related meetings as required to represent the company.
Creating and maintaining strong relationships with company partners and external stakeholders.
Staying informed on social media trends, innovations, and changes.
Willing to fulfill Content Moderation duties.
Constantly look for ways to improve the quality of customer service.
Ensuring that company policies and procedures are adhered to, to ensure a high level of compliance.
Develop and maintain professional relationship with colleagues / relevant department to provide exceptional customer care services.
Qualifications
A bachelor's degree or diploma in social media management, marketing, or a related field.
A minimum of 1 year experience as a social media representative, or a similar role.
A year of customer service experience would be beneficial.
Excellent knowledge of social media best practices.
Ability to effectively use a variety of social media platforms, such as X (formerly known as Twitter), Facebook, Instagram, LinkedIn, WhatsApp, etc.
Working knowledge of social media tools, such as HootSuite, Zoho, Buffer, Social Champ Google Analytics.
Solid customer service skills.
Good communication and interpersonal skills.
Ability to work independently in a fast-paced environment.
Develop and maintain professional relationship with colleagues / relevant department to provide exceptional customer care services.
About Defend_Em Solutions
Defend-Em Solutions, a BPO company located in Harare, Zimbabwe, specializes in providing Content Moderation services and Social Media Customer Support to businesses across various industries. As pioneers in the field of Content Moderation in Zimbabwe, we take pride in delivering exceptional results to our clients. Our team of experienced moderators and customer service representatives work tirelessly to ensure that content is reviewed and moderated, and customer queries are addressed promptly and efficiently.
Apply for the Job here: https://www.workinzimbabwe.com/jobs/social-media-representative/
We are looking for dynamic social media representatives to join our startup company, working at least 3 days a week including night shifts, you'll be in charge of communicating with our clients' customers via social media platforms, working with their marketing teams.
To ensure success as a social media representative, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding social media representative should be a goal-orientated individual with a solid understanding of the customer experience.
Responsibilities
Attending to all customer queries, concerns, and comments posted to clients' social media platforms.
Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
Working with the marketing team of our clients to develop comprehensive social media strategies.
Maintaining a working knowledge of different clients' company products/services to effectively communicate with customers.
Attending social media-related meetings as required to represent the company.
Creating and maintaining strong relationships with company partners and external stakeholders.
Staying informed on social media trends, innovations, and changes.
Willing to fulfill Content Moderation duties.
Constantly look for ways to improve the quality of customer service.
Ensuring that company policies and procedures are adhered to, to ensure a high level of compliance.
Develop and maintain professional relationship with colleagues / relevant department to provide exceptional customer care services.
Qualifications
A bachelor's degree or diploma in social media management, marketing, or a related field.
A minimum of 1 year experience as a social media representative, or a similar role.
A year of customer service experience would be beneficial.
Excellent knowledge of social media best practices.
Ability to effectively use a variety of social media platforms, such as X (formerly known as Twitter), Facebook, Instagram, LinkedIn, WhatsApp, etc.
Working knowledge of social media tools, such as HootSuite, Zoho, Buffer, Social Champ Google Analytics.
Solid customer service skills.
Good communication and interpersonal skills.
Ability to work independently in a fast-paced environment.
Develop and maintain professional relationship with colleagues / relevant department to provide exceptional customer care services.
About Defend_Em Solutions
Defend-Em Solutions, a BPO company located in Harare, Zimbabwe, specializes in providing Content Moderation services and Social Media Customer Support to businesses across various industries. As pioneers in the field of Content Moderation in Zimbabwe, we take pride in delivering exceptional results to our clients. Our team of experienced moderators and customer service representatives work tirelessly to ensure that content is reviewed and moderated, and customer queries are addressed promptly and efficiently.
Apply for the Job here: https://www.workinzimbabwe.com/jobs/social-media-representative/
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