Front Office Supervisor

Our client, a prominent player in the tourism sector, is seeking a dedicated and experienced Front Office Supervisor to join their esteemed team.

With a strong commitment to providing exceptional guest experiences and promoting local tourism, our client offers an exciting opportunity for career growth and professional development.

The company is looking for a dynamic Front Office Supervisor to oversee the efficient and seamless operations of the front desk area. As a Front Office Supervisor, you will play a vital role in ensuring the highest level of customer satisfaction and maintaining smooth communication between guests, staff, and management.

Duties and Responsibilities:


  • Supervise the front desk team, providing guidance and support to ensure optimal performance.

  • Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.

  • Handle guest inquiries, concerns, and complaints promptly and professionally.

  • Maintain a welcoming and organized reception area, ensuring a positive first impression for guests.

  • Collaborate with other departments to coordinate guest services and resolve any issues that may arise.

  • Monitor and ensure adherence to established policies and procedures.

  • Train and onboard new front desk staff, providing comprehensive training on systems and protocols.

  • Conduct regular performance evaluations and provide constructive feedback to team members.

  • Manage reservations and room assignments, ensuring maximum occupancy and guest satisfaction.

  • Assist in budget planning and cost control measures for the front office department.

  • Stay up to date with industry trends and implement best practices to enhance guest experiences.


Qualifications and Experience:

  • Bachelor's degree in Tourism or an equivalent field.

  • Proficiency in digital marketing strategies and tools.

  • Previous experience working in a lodge or hospitality setting is highly desirable.

  • Excellent communication skills, both verbal and written.

  • Strong organizational and multitasking abilities.



Apply for the Job here: https://www.workinzimbabwe.com/jobs/front-office-supervisor/

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