Implementation and Support Engineer

Fintech-Group, a leading provider of financial technology solutions in Zimbabwe, is seeking a skilled and experienced Implementation and Support Engineer to join their team.

The Implementation and Support Engineer will be responsible for implementing and supporting our financial technology solutions, as well as providing technical support to clients.

The successful candidate will have experience in software implementation and support, as well as excellent technical and communication skills.

Duties and Responsibilities:

Implementation Responsibilities


  • Responsible for executing of all activities pertaining to the successful installation and implementation of the project.

  • Ensuring constant communication with the client in regards to project timeline, milestones and meeting project objectives.

  • Installing, configuring, testing and maintaining operating systems, application software and system management tools

  • Moderate System Changes based on identified bugs within scripts

  • Documenting system errors and bugs, communicating and articulating to development team.

  • Documenting change requests on delivered functions of the system, communicating and articulating the same to the development team

  • Identifying, documenting, communicating and articulating project delivery risks to project team

  • Working with clients to update test scripts as well as facilitating and guiding clients in generating, documenting and communicating test cases

  • Facilitate User Acceptance Testing, System Walk Through & Training.

  • Provide consultancy in respect of product implementations

  • Installing, configuring, testing and maintaining operating systems, application software and system management tools

  • Documentation, including preparation of training outlines, customer specific databases and report packages, based on customer specifications and established standards.

  • Analyze centrally developed Customer Specific database, reports, documentation, and related applications with Senior Implementation

  • Specialist as required to ensure that all Customer requirements are met prior to system installation.

  • Address Customer issues list and obtain final client sign-offs to validate their satisfaction with the new system.

  • Ensure efficient and prompt resolution of incidents and requests. Produce reports to identify failures and short-comings.


Support Responsibilities

  • Determine second line support calls assigned and identify the root cause of incidents and problems.

  • Provide support to clients in defining additional requirements and optimizing their implementation

  • Review and understand client processes and procedures, map these to product functionality and identify possible system enhancements

  • Provide client post-implementation support/consultancy as required

  • Ensuring the highest levels of systems and infrastructure available.

  • Provide live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements.

  • Proactively and committedly ensure the highest levels of systems and infrastructure availability

  • Monitor and test application performance for potential risks; identify possible solutions, and work with other technical teams to implement those fixes.

  • Maintain system security, backup, and redundancy strategies

  • Liaise with vendors and other IT personnel for system problem resolution

  • Provide recommendations to key stakeholders regarding system configuration while being responsible for the enhancements of the systems already deployed.


Qualifications and Experience:

  • Bachelor’s Degree in IT/Software Engineering preferred or equivalent

  • At least 2 years of professional experience in project managing software implementations is required especially around IT Security/IT Support /DB Administration/ System Administration

  • Good knowledge of Financial and Banking systems

  • Experience in Project Management

  • Knowledge of SQL, Oracle Databases and other databases

  • Important to possess skills in HTML, DHTML, the .Net Framework, Java, VB.Net, C#, PHP, ASP, C++

  • Sound knowledge of Information technology and related support architectures, programming and database analysis

  • Experience with managing sophisticated enterprise integrations between business applications.

  • Excellent interpersonal skills

  • Ability to solve problems creatively and effectively

  • Strong Presales skills to enable the consultant deliver eye catching presentations to clients

  • Willingness to travel

  • Microsoft, ITIL Certifications, Oracle and IBM certification

  • Similar experience as a Financial Services developer or Project Implementation role



Apply for the Job here: https://www.workinzimbabwe.com/jobs/implementation-and-support-engineer/

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